Privacy policy.

Last Updated: 4/11/2025

Wildflower Psychiatry , LLC and Jennifer Douglas, NP, (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our patients, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information.

By engaging with our services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide high-quality mental health care and administrative services. This may include:

Personal Information

• Full name

• Date of birth

• Contact information (phone number, email address, mailing address)

• Emergency contact details

• Insurance information

• Billing and payment details

Health Information (Protected Health Information - PHI)

• Medical history

• Mental health history

• Current medications

• Treatment plans

• Physician or therapist notes

• Appointment records

Website and Communication Data

• IP address

• Browser type

• Pages visited

• Forms submitted

• Email correspondence

How We Use Your Information

We use the information we collect for the following purposes:

• To provide psychiatric and mental health services

• To schedule and confirm appointments

• To process payments and insurance claims

• To coordinate care with other healthcare providers (with your consent)

• To send appointment reminders and service updates

• To respond to inquiries and provide customer support

• To improve our website and services

We will never use or disclose your information for marketing purposes without your explicit consent.

SMS consent is not shared with third parties for marketing purposes.

How We Share Your Information

We only share personal and health information when necessary and permitted by law:

• With Your Consent: We may share your information with other healthcare providers, family members, or caregivers at your request or with your written authorization.

• For Treatment, Payment, and Healthcare Operations: We may share necessary information with insurance providers, billing services, and administrative personnel.

• Legal Requirements: We may disclose your information when required by law, such as in cases of abuse reporting, court orders, or public health requirements.

• Emergency Situations: If there is an immediate threat to your safety or the safety of others, we may share information with the appropriate authorities.

How We Protect Your Information

We implement strict security measures to safeguard personal and health information, including:

• Secure electronic health record (EHR) systems with encryption

• Password-protected databases

• Regular security audits and staff training

• Compliance with HIPAA (Health Insurance Portability and Accountability Act)

Despite our efforts, no system is entirely immune to breaches. If a data breach occurs, we will notify affected individuals in accordance with legal requirements.

Your Rights Regarding Your Information

As a patient of Wildflower Psychiatry, you have the following rights regarding your personal and health information:

• Access & Copies: You may request a copy of your medical records.

• Corrections: If you believe your records contain incorrect information, you may request an amendment.

• Restrictions: You may request limits on how your information is shared.

• Confidential Communications: You can request that we contact you in a specific manner (e.g., only by email).

• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services.

To exercise any of these rights, contact us at:

Wildflower Psychiatry

10055 Red Run Blvd

Suite 200

Owning Mills, MD

21117

240-345-1055

wildflowerpsychiatry@protonmail.com

Data Retention

We retain your personal and health information for as long as necessary to comply with legal, regulatory, and clinical requirements. Upon request, we may securely dispose of records in accordance with HIPAA guidelines.

Minors’ Privacy

Wildflower Psychiatry provides services to minors with parental or guardian consent. We take extra precautions to protect the privacy of children’s mental health records. In certain circumstances, minors may have rights to confidentiality under state and federal law.

Third-Party Services

If you use third-party services linked to our website (e.g., telehealth platforms, payment processors), their privacy policies will apply. We encourage you to review their policies before providing personal information.

Cookies and Website Tracking

We use cookies and similar tracking technologies on our website to enhance user experience and analyze website traffic. You can adjust your browser settings to decline cookies.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at: